Maximus Wins $6.6B Contract to Proceed CMS Health Insurance Customer Support; Bruce Caswell Quoted

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Maximus (NYSE: MMS) has won a possible 10-year, $6.6 billion contract to operate contact centers for the Centers for Medicare and Medicaid Services.

The award, which has a one-year base period and nine option years, calls for the corporate to proceed handling queries about their Medicare advantages and medical health insurance plans available on the federally run marketplace, Maximus said Thursday.

We’re honored to have been chosen by CMS to proceed to deliver a high-quality customer experience for hundreds of thousands of Americans who depend on Contact Center Operations to make vital decisions about their healthcare,” said Bruce Caswell, president and CEO of Maximus and a four-time Wash100 Award winner.

Under the CCO contract, the contractor manages over 35 million inquiries per 12 months from customers related to the Health Insurance Marketplace, 1-800 Medicare and other CMS programs.

Work covers quality assurance and services across several contact channels, akin to mail, email, telephone, web chat, TDD/TYY and fax.

Teresa Weipert, general manager of federal services at Maximus and a 2022 Wash100 awardee, said the corporate supports CMS by leveraging its program execution and understanding of the client’s mission.

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